Refund policy
Return and Refund Policy
We want you to love your new earrings! Please review the following information before completing your purchase.
Final Sale Policy
For hygiene and safety reasons, all earrings are final sale and cannot be returned or exchanged.
This policy applies to all earrings, including unworn items, sale merchandise and purchases made using a discount code.
Please review product descriptions, measurements, materials and photos carefully before placing your order. If you have questions about a product, contact us at shopthegirlysquad@gmail.com before purchasing.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, incorrect or missing, contact us within 10 days of delivery at shopthegirlysquad@gmail.com.
Please include:
- Your name and order number
- A description of the problem
- Clear photos of the item and packaging, when applicable
Once we review the information, we may offer a replacement or refund, depending on the circumstances and product availability.
Items reported more than 10 days after delivery may not be eligible for a replacement or refund.
Sensitivity or Irritation Concerns
Our earrings are made with hypoallergenic, medical-grade stainless steel and are free of nickel and lead. However, everyone’s skin is unique, and individual reactions may still occur.
If you experience irritation or a reaction, discontinue wearing the earrings and contact us within 30 days of delivery. Please include your order number and information about the issue.
Eligibility for a refund will be reviewed individually. Approved refunds apply to the item price only; original shipping charges are not refundable.
Order Changes and Cancellations
Orders begin processing shortly after they are placed. If you need to change or cancel an order, contact us as soon as possible at shopthegirlysquad@gmail.com.
We will do our best to assist you, but changes and cancellations cannot be guaranteed once an order has been prepared or shipped.
If we are unable to fulfill or ship your order, you will receive a full refund to your original payment method.
Approved Refunds
Approved refunds will be issued to the original payment method.
Once a refund has been processed, please allow several business days for it to appear in your account. Processing times vary depending on your bank or payment provider.
Original shipping charges are not refundable unless the order was incorrect, damaged or defective due to an error on our part.
Lost or Delayed Packages
Questions involving delayed, missing or delivered packages are addressed in our Shipping Information policy.
Contact Us
For questions about an order, replacement or refund, contact us at:
shopthegirlysquad@gmail.com
Please include your name and order number so we can assist you as quickly as possible.
Thank you for shopping with The Girly Squad Shop! 💜