FAQs
Frequently Asked Questions
Have a question about our earrings or your order? You’re in the right place! If you don’t find the answer you need, email us at shopthegirlysquad@gmail.com. We’ll be happy to help. 💜
Our Earrings
Who are The Girly Squad shop earrings made for?
Our earrings are made for minis, tweens, teens and adults who love super cute, comfortable everyday earrings.
Because our earrings and backs contain small parts, they are not intended for children under 3 years old. Children should wear and handle earrings with appropriate adult supervision.
Are your earrings suitable for sensitive ears?
Our earrings are thoughtfully selected with sensitive ears in mind. They are hypoallergenic and free of nickel and lead.
However, everyone’s skin and sensitivities are different, so we cannot guarantee that every person will be free from irritation. If you experience discomfort or a reaction, discontinue wearing the earrings and contact us.
What materials are your earrings made from?
Most of our gold earrings are made from 18K gold PVD-coated medical-grade stainless steel. We also offer silver-colored medical-grade stainless steel styles.
Some designs include enamel, crystals, opal-style accents or other decorative details. The exact materials for each style are listed in its product description.
What is 18K gold PVD?
PVD stands for Physical Vapor Deposition. It is a process that bonds a thin layer of 18K gold-colored material to stainless steel, creating a durable finish designed for everyday wear.
PVD coating is generally more resistant to wear and tarnishing than traditional gold plating, although its longevity will depend on care, body chemistry and exposure to chemicals.
Are the earrings waterproof?
Yes! Our waterproof earrings are designed for normal everyday water exposure, including showering and swimming.
To help them stay beautiful, rinse them with clean water after swimming in chlorine or saltwater and dry them thoroughly. Avoid direct exposure to perfume, harsh cleaning products and other chemicals whenever possible.
Can I sleep in the earrings?
Our flat screw-back studs are designed for comfortable all-day and all-night wear. Their flat backs help prevent poking behind the ear.
Always check that the backs are properly secured and discontinue wearing the earrings if any part becomes loose, bent or damaged. Other styles, including hoops and charm earrings, may be more comfortable when removed before sleeping.
What are flat screw-back earrings?
Flat screw-back earrings have a smooth, flat backing that twists securely onto the earring post. Unlike traditional butterfly backs, they are designed to reduce poking behind the ear and provide a more comfortable fit for extended wear.
What size are the earrings?
Sizes vary by design. Measurements are included in the individual product descriptions or product images whenever available.
Please review the measurements before purchasing, as product photos may make earrings appear larger or smaller than their actual size.
Are the charms removable?
Many of our charm hoops feature removable charms, allowing you to wear them two ways—with the charms for a fun look or as simple hoops.
Not every design has removable charms, so please check the individual product description for details.
Can I purchase replacement charms?
Replacement charms are available for select designs, with charms-only options starting at $15.
Availability varies, so please email shopthegirlysquad@gmail.com with a photo or description of the charm you need.
Care
How should I clean my earrings?
Add a small drop of gentle soap to a bowl of warm water. Use a soft-bristle brush or soft cloth to clean the earrings gently.
Rinse them thoroughly with clean water and allow them to dry completely before wearing or storing them. Do not use harsh chemicals or abrasive cleaning products.
Ordering and Shipping
Do you offer free shipping?
Yes! We offer free standard US shipping on orders of $55 or more.
Shipping options and rates for orders under $50 are calculated at checkout.
How quickly will my order ship?
Orders are typically prepared and shipped within 2–3 business days, excluding weekends and holidays.
You will receive an email with tracking information when your order ships. Please allow up to 72 hours for the shipping carrier to scan the package and update its tracking status.
Do you offer local pickup?
Yes! Complimentary local pickup is available in East Hanover, New Jersey.
Once your order is ready, we will contact you with pickup instructions. Please wait until you receive confirmation before arriving for pickup.
Where do you ship?
We currently ship within the United States.
Can I change or cancel my order?
Orders begin processing shortly after they are submitted. If you need to make a change or request a cancellation, email shopthegirlysquad@gmail.com as soon as possible.
We will do our best to help, but changes and cancellations cannot be guaranteed after an order has been prepared or shipped.
Returns and Order Concerns
Can I return or exchange earrings?
For hygiene and safety reasons, all earrings are final sale and cannot be returned or exchanged.
Please review the product photos, descriptions, materials and measurements carefully before purchasing. Contact us before ordering if you need help choosing a style or size.
What if my order arrives damaged, defective or incorrect?
Please contact us within 10 days of delivery at shopthegirlysquad@gmail.com.
Include your name, order number, a description of the issue and clear photos when applicable. Once we review the information, we may provide a replacement or refund depending on the circumstances and product availability.
What should I do if the earrings cause irritation?
Discontinue wearing the earrings and contact us within 30 days of delivery.
Please include your order number and information about the reaction. Eligibility for a refund will be reviewed individually. Approved refunds apply to the item price; original shipping charges are not refundable.
What should I do if my package is delayed or missing?
Begin by checking your tracking information and confirming that the shipping address is correct. Carriers may take up to 72 hours to update tracking after receiving a package.
If the package appears delayed or missing, email us at shopthegirlysquad@gmail.com so we can help you determine the appropriate next steps.
Still Have Questions?
Email us at shopthegirlysquad@gmail.com and we’ll be happy to help!
Thank you for being part of The Girly Squad! 💜